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Customer Success Manager

San Francisco, California

Vanta is growing quickly, we're profitable, and we're quickly outpacing our aggressive revenue targets while maintaining very strong NPS scores. To help us scale and keep up with our customer and product demands, we're hiring our first customer success manager in San Francisco.

In this critical role, you'll take on the management of our rapidly growing customer base, as well as helping to define and build our customer success processes - all with the goal of yielding happy and engaged Vanta customers. 

If this sounds like an exciting challenge to you, we'd love to hear from you!

ABout us

To learn more about us and our culture, take a look at our KeyValues page.

We started Vanta in 2017 as Equifax had lost every American’s social security number, Home Depot had leaked its customers’ credit card numbers to hackers, and Facebook admitted that it irresponsibly sent user data to third parties who tried to influence the US election.

It was clear that security and privacy had become mainstream issues, and that we all increasingly relied on cloud services to store everything from our personal photos to our communications at work.

Vanta’s mission is to be the layer of trust on top of these services, and to secure the internet, increase trust in software companies, and keep consumer data safe.

We do this by building an automated head of security for technology companies, and we use that system to both help a company secure itself and to prove their security to others.

If we succeed in our mission, it should feel irresponsible for users to put data into a product that isn’t certified by Vanta, and irresponsible for companies to collect data without using Vanta to secure and monitor themselves.

Vanta’s mission is to be the layer of trust on top of these services, and to secure the internet, increase trust in software companies, and keep consumer data safe.

The Role
You will…
  • Onboard and support Vanta customers through the lifecycle of their security programs and audits
  • Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
  • Become an expert on how Vanta helps our customers secure their businesses and prove its security with certifications like SOC 2
  • Provide insightful technical answers and recommend ways to get the most out of Vanta
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
  • Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
  • Work cross-functionally to resolve customer business issues and work toward mutual goals
You have…
  • At least two years of experience in Customer Success at a SaaS company
  • Clear and thoughtful communication skills, with strong critical thinking ability
  • Problem-solving ability and customer centric outlook
  • High comfort level talking through loosely technical concepts with a technical audience
  • Proven track record of managing multiple concurrent projects
  • Experience working with cross-functional teams (Sales, Support, Product)

Interested? We’d love to talk! Email jobs@vanta.com

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