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Support metrics
At Vanta, we put customers first. The Support team is committed to providing top-tier, expert service. With pride, we share our team metrics publicly to continue building strong partnerships with our customers through trust and transparency.
But don't just take our word for it; check out our scores on G2!
Vanta Support Metrics:
Date Range:
11/16/2024 - 2/13/2025
CSAT Score
(Customer Satisfaction)
95.2%
Ticket Response Time
(Median)
62 min
Live Chat Response
(Median)
37 sec
What our customers have to say:
"Amazing support, can't say a bad word!."
"Great chat support!"
"all solved instantly!"
"I was very happy with the support. Support kept me informed and resolved my issue. He is easy to work with."
"Very helpful from start to finish. She didn’t hesitate to get on a call to help solve the problem and once on the call she was great to work with. ."
"I was able to get a fast turn around on my issue and it was quickly resolved."
"Thank you for your support throughout the whole process."
"Very satisfied. She's been very patient in resolving my issue. Kudos!"
"Quick response, and an accurate answer that got us going again in no time!"
"The support people got right back to me within probably an hour after I sent the email and was able to tell me what I needed to do. They were most helpful."
First Response Time:
Tickets
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First Contact Resolution:
% of Tickets Resolved by First Response
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Get to know the
Vanta Support Team
We're excited to share our success metrics with our customers, and we're also excited for you to get to know us!
68% of the support team has pets!
Phoenix the Wonder Dog
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68% of the support team has pets!
Pancake & Maple
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68% of the support team has pets!
Chibi & Tito
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68% of the support team has pets!
Leia Rae & Maverick
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68% of the support team has pets!
Leo
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68% of the support team has pets!
Sasha
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68% of the support team has pets!
Seamus
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68% of the support team has pets!
Kevin & Goat Family
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68% of the support team has pets!
Marlon & Ripley
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68% of the support team has pets!
Winnie
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68% of the support team has pets!
Alice
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68% of the support team has pets!
Barney & Scooby
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68% of the support team has pets!
Nami
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68% of the support team has pets!
Lysander & Portia
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68% of the support team has pets!
Daisy & Kiwi
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