Support metrics
At Vanta, we put customers first. The Support team is committed to providing top-tier, expert service. With pride, we share our team metrics publicly to continue building strong partnerships with our customers through trust and transparency.
But don't just take our word for it; check out our scores on G2!
Vanta Support Metrics:
Date Range:
08/17/2024 - 11/14/2024
CSAT Score
(Customer Satisfaction)
95.7%
Ticket Response Time
(Median)
86 min
Live Chat Response
(Median)
36 sec
What our customers have to say:
"I'm impressed with the followup and monitoring for getting this issue resolved."
"Great chat support!"
"Friendly and efficient, thanks"
"I was very happy with the support. Support kept me informed and resolved my issue. He is easy to work with."
"Clear communication, found a solution to our problem. Also very friendly."
"I was able to get a fast turn around on my issue and it was quickly resolved."
"Thank you for your support throughout the whole process."
"Very satisfied. She's been very patient in resolving my issue. Kudos!"
"Quick response, and an accurate answer that got us going again in no time!"
"The support people got right back to me within probably an hour after I sent the email and was able to tell me what I needed to do. They were most helpful."
First Response Time:
Tickets
First Contact Resolution:
% of Tickets Resolved by First Response
Get to know the
Vanta Support Team
We're excited to share our success metrics with our customers, and we're also excited for you to get to know us!
68% of the support team has pets!
Phoenix the Wonder Dog
68% of the support team has pets!
Pancake & Maple
68% of the support team has pets!
Chibi & Tito
68% of the support team has pets!
Leia Rae & Maverick
68% of the support team has pets!
Leo
68% of the support team has pets!
Sasha
68% of the support team has pets!
Seamus
68% of the support team has pets!
Kevin & Goat Family
68% of the support team has pets!
Marlon & Ripley
68% of the support team has pets!
Winnie
68% of the support team has pets!
Alice
68% of the support team has pets!
Barney & Scooby
68% of the support team has pets!
Nami
68% of the support team has pets!
Lysander & Portia
68% of the support team has pets!
Daisy & Kiwi