Support metrics
At Vanta, we put customers first. The Support team is committed to providing top-tier, expert service. With pride, we share our team metrics publicly to continue building strong partnerships with our customers through trust and transparency.
But don't just take our word for it; check out our scores on G2!
Vanta Support Metrics:
Date Range:
01/20/2024 - 04/18/2024
CSAT Score
(Customer Satisfaction)
95.6%
Ticket Response Time
(Median)
61 min
Live Chat Response
(Median)
37 sec
What our customers have to say:
"Vanta Support was great and knew exactly what I needed!"
"Vanta Support is awesome! Above and beyond and patiently helped me with all of my inquiries! Thank you :)"
"Very quick and helpful response."
"Hi! The communication with Vanta staff is amazing! Thank you all for your time, effort and kindness!"
"Vanta Support was very patient, I glossed over an important point that turned out to be the source of my problems and they just kept supporting me."
"Excellent support and communication - thank you, team!"
"Very good communication and friendly"
"High-level support"
"Absolutely stellar support as always!"
"My question was answered quick and correct, what else can you ask for?"
First Response Time:
Tickets
First Contact Resolution:
% of Tickets Resolved by First Response
Get to know the
Vanta Support Team
We're excited to share our success metrics with our customers, and we're also excited for you to get to know us!
68% of the support team has pets!
Phoenix the Wonder Dog
68% of the support team has pets!
Phoenix the Wonder Dog
68% of the support team has pets!
Pancake & Maple
68% of the support team has pets!
Chibi & Tito
68% of the support team has pets!
Leia Rae & Maverick
68% of the support team has pets!
Leo
68% of the support team has pets!
Sasha
68% of the support team has pets!
Bunsen and Finn
68% of the support team has pets!
Kevin & Goat Family
68% of the support team has pets!
Marlon & Ripley
